Terms of Use

Using this Site

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Terms of Use

By using our website, you agree to the Terms & Conditions ("Terms", "Terms of Use", "Terms of Service", "Conditions") outlined above and below. The terms may change or be updated at any time so please check this page regularly. Maul Apparel ("we", "us", "the company", "Maul.", "Maul") do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Return Policy

Maul Apparel will accept Returns and exchanges for all products, except underwear and leggings, within 7 days of delivery confirmation. Before sending the item back, please contact us using our Contact form or by sending an email to info@maulapparel.com. Packages sent without contacting us first will not be accepted. When emailing, please use the subject line "Refund(or Exchange) for Order" followed by your order number. Include your name, date of purchase, original shipping address, and order number so we can best assist you. Items to be returned or exchanged must be in new, unworn condition. We must receive the item(s) in question within 7 days of the return/exchange confirmation. We are not responsible for the reimbursement or compensation of returned packages lost in transit without proof of delivery to Maul Apparel.

Underwear and Leggings are not eligible for returns or exchanges at any time.

Copyright & Trademarks

All content of our website including text, graphics, logos, button icons and images are property of Maul Apparel and are protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with MaulApparel.com. Any other use of our web site, content, images or information contained therein, including reproduction and internet links, is strictly prohibited without our prior written permission.

Secure Processing

MaulApparel.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

Privacy

MaulApparel.com respects our customers account information as private and confidential information. We NEVER share your Personal Information with third parties outside of necessary agencies such as our payment processors and our eCommerce service provider Shopify. Your information is secured and encrypted with the Secure Socket Layer Software. You can review further details about our Privacy Policy here: MaulApparel.com/pages/privacy.

Shipping

Most orders of apparel, excluding underwear, are printed to order. Please allow 2-7 business days for your order to be printed, packaged, and shipped. The shipping times outlined on our Shipping page account solely for the transit time between our warehouse and your shipping address. Please note: We do not deliver to APO/FPO Addresses or P.O. Boxes. If such an address is entered, this may cause a delay in your order due to the carrier rejecting delivery. For international clients, we have a secondary warehouse located in Riga, Latvia. Most international orders will ship from this location. Please be aware that not all products are available to be printed from this location. In the case that your order is placed from an international address and has to be printed in our USA warehouse, we will send you an email notification to let you know about the additional delay. Please refer to the USA to Worldwide transit times for this situation. Maul Apparel is not responsible for any duty fees, custom fees, or other charges when shipping to international clients (including Canada). These fees are the sole responsibility of the buyer. All flat rate orders are shipped via either USPS or FedEx. Shipping rates vary based on item types, quantity, and shipping location.

Tracking numbers are provided for all orders shipped within the United States and Canada. Tracking numbers may or may not be provided for international customers depending on your location. Maul Apparel is not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the carrier.

Please check back with us periodically for any updates regarding our shipping policies.

Purchase for Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Sales Tax

Sales Tax is charged on orders shipped within the state of Ohio, North Carolina, & California. For all products, the applicable tax rate is 7.500% in Ohio, 8.000% in California, and 6.7500% in North Carolina. Shipping is also taxed in Ohio and North Carolina.

VAT is charged for all orders fulfilled within Europe and shipped to countries within the European Union. A 20% rate is applied for the United Kingdom, a 21% rate is applied for the rest of the EU.

Contact Information

Maul Merch
info@MaulApparel.com

Customer Service Hours:

Monday - Friday

9:00 am - 5:00 pm EST
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